FAQ
Welcome to our FAQ section. We aim to provide clear, human answers to your most common questions regarding our authentic Chakra Crystals and spiritual healing tools. If you don’t find the information you need here, please reach out to our dedicated support team.
Q1: Are your crystals ethically sourced and truly authentic?
A: Absolutely. Our commitment to integrity is paramount. We take pride in offering 100% authentic crystals and mineral specimens. We partner only with reputable global suppliers who adhere to ethical sourcing practices. This ensures that your crystals are not only genuine but are also acquired responsibly, honoring both the Earth and the communities involved in their extraction.
Q2: The picture of the crystal is slightly different from the one I received. Is this normal?
A: Yes, this is completely normal and a beautiful characteristic of natural stones. Since our crystals are genuine geological formations, no two pieces are exactly alike. You may observe natural variations in color saturation, size, shape, veining, and internal inclusions. We see these slight differences not as flaws, but as proof of your stone’s authenticity and unique journey from the Earth to your hands.
Q3: I am new to crystals. How do I know which one is right for me?
A: The best way to choose a crystal is by trusting your intuition. We recommend browsing our collections organized by intention (e.g., Love, Protection, Wealth, Balance). Read the description for crystals like Amethyst (for peace), Rose Quartz (for love), or Black Tourmaline (for protection). The stone you feel most drawn to—the one that ‘catches your eye’—often holds the energy you currently need.
Q4: Are these crystals guaranteed to heal medical conditions?
A: No. While our collection is known as “Spiritual Healing Stones,” we must emphasize a vital point: the metaphysical properties and healing attributes ascribed to crystals are based on historical lore, spiritual belief systems, and traditional wisdom. They are not a substitute for professional medical, psychological, or legal advice. We encourage you to use crystals as a complementary tool for meditation, intention setting, and spiritual growth, always consulting with a qualified healthcare professional for medical concerns.
Q5: What are your shipping costs within India?
A: We offer two simple options for domestic customers:
- Free Shipping: Available on all prepaid orders exceeding INR 999.
- Flat Rate: A flat charge of INR 100 applies to all prepaid orders below INR 999 and also to all Cash on Delivery (COD) orders, regardless of the cart value.
Q6: How quickly will my order be dispatched?
A: We typically dispatch standard orders within 3 working days. However, if you order a custom-made item, please check the product description, as the necessary preparation and crafting time will cause a longer dispatch time.
Q7: What is your policy on order cancellation?
A: If you need to cancel, please notify us immediately.
- Before Dispatch: If the order is cancelled before it has been dispatched, we will provide a full refund.
- After Dispatch: If the cancellation request is received after the order has been handed over to the courier, the actual courier charges incurred will be deducted from your payment before the remaining balance is refunded.
Q8: What is your return window for a domestic order?
A: You must initiate any domestic return within 7 days of the delivery date. The item must be unused, undamaged, and returned with all original tags and packaging. Please note that a nominal fee of INR 100 will be deducted from your refund to cover the cost of the return logistics.
Q9: Are custom orders refundable?
A: No, due to the personalized nature of the work involved, custom orders are non-refundable. We do, however, want you to be fully satisfied, so please contact us to discuss potential modifications or adjustments to the item if necessary.
Q10: What are the transit times for international orders?
A: International orders are typically dispatched within 2–3 working days via Indian Speed Post. Delivery generally takes between 10 to 20 business days, though this is subject to varying customs and postal service efficiencies in the destination country.
Q11: Who is responsible for international duties and taxes?
A: The recipient (customer) is solely responsible for all import taxes, customs duties, and any related fees levied by their country’s government. These charges are not included in your purchase price, and we strongly advise checking your local regulations before ordering.
Q12: How should I cleanse and charge my new crystal?
A: Cleansing and charging are vital steps to ensure your crystal is ready to work with your energy. We recommend several simple methods:
- Cleansing: You can place the crystal on a Selenite charging plate for several hours, use sound (like a singing bowl), or gently smudge it with sacred smoke (like Palo Santo or sage).
- Charging: Place it under the light of a Full Moon overnight, or bury it in the Earth for a day. Always check if your specific crystal is water-safe before using liquid methods.
Q13: Can all crystals be safely exposed to water or sunlight?
A: No, not all. Crystals vary widely in hardness and composition. Stones like Selenite, Calcite, and Lapis Lazuli can dissolve or be damaged by water. Similarly, prolonged exposure to direct sunlight can fade the vibrant color of Amethyst, Rose Quartz, and Citrine. We recommend consulting the specific care instructions provided with your purchase or looking up the crystal’s mineral hardness before using water or the sun for cleansing.
Q14: Do you offer wholesale or bulk purchasing options?
A: Yes, we welcome partnerships! If you are a retailer, studio owner, or practitioner interested in carrying our line of ethically sourced Chakra Crystals, please visit our dedicated “Wholesale Inquiry” page or email us directly at [Your Wholesale Email Address]. We offer competitive pricing tiers for qualified bulk orders.
Q15: What should I do if my payment fails or is declined?
A: If your payment is unsuccessful, please first verify that the card details (number, expiry date, CVV) and the billing address match the information registered with your bank. If the issue persists, the cause is usually related to your bank’s security protocols. We advise contacting your bank or credit card provider directly to confirm the transaction or try an alternative prepaid payment method (UPI, Net Banking, etc.).
Q16: Is my personal information and payment data kept secure?
A: Absolutely. We treat your digital privacy with the same respect we treat our sacred stones. We use Secure Socket Layer (SSL) encryption throughout our site to protect your personal and transactional information. While we collect necessary address data, we never store your full credit card details on our servers; all sensitive payment processing is handled by secure, compliant third-party gateways.
Q17: My tracking information hasn't updated in several days. Is my package lost?
A: A lack of updates for a few days is common, especially during transitions between shipping hubs or while packages are being processed by customs (for international orders). Please allow the courier 24-48 hours after the last update to resume movement. If your package shows no movement for more than 7 business days (domestic) or 10 business days (international), please contact our support team with your order number, and we will immediately initiate a trace investigation with the shipping carrier.