Your Guide to a Seamless Experience
Thank you for choosing
vaiikunthasouls as your trusted source for Chakra Crystals and Spiritual Healing Stones. Our commitment is to ensure that the energy and quality of our items exceed your expectations, supporting your journey toward well-being, growth, and self-discovery. We truly hope you are happy with your purchase. If, however, a product doesn’t resonate with your needs or arrives damaged, please use this detailed policy as your guide for a simple and transparent return process.
1. Our Domestic Return Eligibility and Conditions
We maintain a clear and fair policy to protect both our customers and the integrity of our specialized spiritual products.
1.1 The Initiation Window
Timeliness is Key: All requests for returns and exchanges must be formally submitted and physically postmarked within 7 days following the original delivery date, as confirmed by the carrier’s tracking information. We implement this short window because the energy and condition of spiritual tools, such as crystals, can be sensitive to environmental changes and usage, ensuring that returns are genuinely unused.
1.2 Required Product Condition
- Pristine State: To be eligible for return, the item must be received back by us in its new, completely unused, and undamaged condition. This is non-negotiable.
- Original Components: The return must include all original packaging, informational product cards, and any attached vendor or price tags. Items without these original components will, unfortunately, be rejected during inspection.
2. Navigating the Domestic Return Process
We have streamlined our return procedure to be as transparent as possible for our customers within India.
2.1 Step-by-Step Guide
- Initiate the Request: To begin, please send a detailed email to our dedicated support address: vaiikunthajewels@gmail.com. Your email must clearly state your Order Number and a brief but honest reason for the return.
- Awaiting Confirmation: Our team will review your request and send a confirmation email containing specific instructions, including the generated tracking ID for your return shipment.
- Secure Packaging & Shipment: Upon receiving confirmation, it is crucial that you securely package the item. Crystals and spiritual stones can be fragile; please use the original protective materials or comparable padding to prevent transit damage.
- Shipment Address: Send the securely packaged item to the following centralized Return Processing Center:
Return Address: 902 Surmaya Apartment, near lake view garden, Kargil chowk, Piplod dumas road, Surat
Contact: +91 7573899551 (Please reference your Order Number when shipping).
2.2 Cost of Return Logistics
- Handling Fee: For all domestic returns, a small, fixed logistical fee of INR 100 will be applied. This covers the necessary costs associated with the return shipping, processing, handling, and administrative efforts involved in re-integrating the item into our inventory.
- Refund Deduction: If you are seeking a refund, this INR 100 fee will be automatically subtracted from the total amount credited back to you.
3. Policy on Refunds and Processing Time
We appreciate your patience while we process the financial reversal.
3.1 Inspection and Internal Processing
- Quality Inspection: After receiving your return, it is immediately routed to our Quality Control team for a thorough inspection. We meticulously check the item’s condition, tags, and authenticity against the initial claim.
- Processing Period: Please allow us a minimum of seven (7) working days from the physical receipt of your item to complete this inspection and officially process the refund internally.
3.2 Financial Reversal Timeline
- Credit Appearance: Once processed on our end, the financial reversal is in the hands of your banking institution. Depending on your credit card company or bank’s internal processing speed, the funds may take an additional 5–7 billing cycles (which can be up to 10-15 business days) to officially appear on your credit card statement or bank account. We kindly ask that you wait for this full period before contacting us about a missing refund.
4. Exceptions and Non-Returnable Items
To ensure fairness and maintain the energy of our unique inventory, certain conditions and products are exempt from the standard return policy.
- Items without Tags/Original Packaging: If the original price tags, care instructions, or specialized packaging (like velvet pouches or boxes) are missing, the return will be voided.
- Previously Worn/Used Items: Any item showing signs of wear, cleansing, damage, or use will not be accepted.
- Custom and Personalized Orders: Due to the bespoke nature of these products (e.g., custom-designed mala beads, engraved stones, unique energy arrangements), all custom orders are definitively non-refundable. However, we maintain a commitment to satisfaction and are happy to discuss modifications or adjustments as needed to meet your original vision.
- Deeply Discounted Sales Items: Products purchased during promotions or sales with a discount equal to or greater than 30% are classified as final sale and cannot be returned or exchanged.
5. Specific Policy for International Orders
For our global customers, we have a specialized policy reflecting the complexities of cross-border logistics and customs.
- Extended Window: We offer an extended return window, accepting returns up to 30 days from the date of original purchase.
- Damaged Goods Only: Given the high costs and risks of international shipping, refunds are strictly limited to cases where the item is received by the customer in a confirmed damaged or broken condition.
- Customer Responsibility for Shipping: International customers are entirely responsible for the cost of return shipping, including all associated duties, taxes, and brokerage fees. We highly recommend using a traceable shipping method, as we cannot be responsible for returns lost in international transit.
6. Contact and Support
Your satisfaction is our priority. If you have any remaining questions or require clarity regarding any part of our return and refund policy, please reach out to our dedicated support team:
at:
vaiikunthajewels@gmail.com
